Frequently asked questions

Will the Stoma Caddy work on any surface?

The surface needs to be smooth, shiny and clean.(NOT mat finish or a textured surface) Ideal surfaces are glass, mirrors, glossy ceramic tiles, marble, porcelain, metal.

How do I keep Stoma Caddy clean?

Clean the product in clean warm (not hot) water. Theres no need to use detergents or soaps. Ensure the back of the product is completely dry before re-applying.

Why is my Stoma Caddy refusing to hold?

The back of Stoma Caddy needs to make full contact with the surface. Ensure both surfaces are clean by washing with warm water (no soap) Allow both surfaces to dry naturally before attempting to re-apply. Press out all trapped air bubbles with your thumbs to ensure full contact.